Cancellation & Refund Policy
CREMEUX believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
-
Cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
-
No cancellations are entertained for those products that the CREMEUX marketing team has obtained on special occasions like Pongal, Diwali, Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
-
Refund/replacement can be made if the customer establishes with proof that the quality of product delivered is not good.
-
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
Refund Policy
At Cremeux, we make every effort to ensure that you receive excellent service. If, at any time, you experience problems with an order, please let us know about the same; We are unable to entertain any complaint for perishable products after 24 hours from the time of delivery.
Disclaimer Policy
The information contained in this website is for general information purposes only. The information is provided by CREMEUX and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of CREMEUX. We have no control over the nature, content
and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, CREMEUX takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.