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What can we help you find ?

Read all our FAQs ━

  • Cremeux is a specialty cake shop offering a wide range of delicious cakes for various occasions. We provide convenient online ordering for both delivery and pickup.

  • To place an order, visit our website, select your preferred cake, choose delivery or pickup, and proceed to checkout. Follow the prompts to complete your order.

General Questions
  • All cake orders should be placed at least 48 hours in advance to ensure availability and quality preparation.

  • Currently, we do not offer same-day delivery or pickup. Orders must be placed at least 48 hours in advance.

  • We deliver to several specified areas around each of our Cremeux store locations. Please check our website for a detailed list of delivery areas.

  • A flat delivery fee of Rs. 200 is charged for all orders to your specified delivery location. This fee will be applied during the checkout process.

Ordering and Delivery

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Type of enquiry
  • Orders can be picked up at any of our Cremeux store locations. Select your preferred pickup location during checkout.

  • Please bring a copy of your order confirmation email and a valid ID to collect your cake.

  • We accept various payment methods including credit/debit cards, PayPal, and other online payment platforms.

  • Yes, our website uses secure encryption technology to protect your personal and payment information.

  • Modifications to orders can be made up to 24 hours after placing the order. Please contact our customer service for assistance.

  • Cancellations can be made within 24 hours of placing an order without any charges. Cancellations after 24 hours may incur a cancellation fee. Read here for more.

Cancellations and Modifications
  • Yes, we offer custom designs. Please contact our design team to discuss your specific requirements.

  • If you are not satisfied with your order, please contact our customer service immediately. We strive to ensure every customer is happy with their purchase.

  • You can reach us via the contact form on our website, by email, or by phone. Details are available on our "Contact Us" page.

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