FAQs

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Cremeux is a specialty cake shop offering a wide range of delicious cakes for various occasions. We provide convenient online ordering for both delivery and pickup.
To place an order, visit our website, select your preferred cake, choose delivery or pickup, and proceed to checkout. Follow the prompts to complete your order.

All cake orders should be placed at least 48 hours in advance to ensure availability and quality preparation.
Currently, we do not offer same-day delivery or pickup. Orders must be placed at least 48 hours in advance.
We deliver to several specified areas around each of our Cremeux store locations. Please check our website for a detailed list of delivery areas.
A flat delivery fee of Rs. 200 is charged for all orders to your specified delivery location. This fee will be applied during the checkout process.

Orders can be picked up at any of our Cremeux store locations. Select your preferred pickup location during checkout.
Please bring a copy of your order confirmation email and a valid ID to collect your cake.

We accept various payment methods including credit/debit cards, PayPal, and other online payment platforms.
Yes, our website uses secure encryption technology to protect your personal and payment information.

Modifications to orders can be made up to 24 hours after placing the order. Please contact our customer service for assistance.
Cancellations can be made within 24 hours of placing an order without any charges. Cancellations after 24 hours may incur a cancellation fee. Read here for more.

Yes, we offer custom designs. Please contact our design team to discuss your specific requirements.
If you are not satisfied with your order, please contact our customer service immediately. We strive to ensure every customer is happy with their purchase.
You can reach us via the contact form on our website, by email, or by phone. Details are available on our "Contact Us" page.

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